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Policies


Shipping

Processing Time
The time I need to prepare a purchase for shipping is generally 2-3 days unless specified otherwise. I can provide a tracking number upon request.

Shipping Outside the US
An estimated shipping cost can be discussed if you are looking to purchase from outside of the United States. Email me any inquiries to kaitlynceramics@gmail.com
Please be aware that some items sell out quickly and I may not be able to get to your shipping estimate in time.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.


Returns/Exchanges

Returns
I will accept returns within 7 days of delivery. You may be subject to a 10% restocking fee and shipping costs.

Exchanges
I do not accept any exchanges.


Handmade Products

  • The products I sell are handmade and flaws are a possibility in any handmade product. Please note that I inspect each piece before posting it for sale.

  • For the safety of your porcelain or stoneware item, do not pour boiling hot water directly into the piece. Please allow your hot water to settle before making your hot beverage.

  • My products are food safe and dishwasher safe, unless marked otherwise. Refer to the item’s description for notes on hand washing.